---
title: Receipts, refunds, queues and self-checkout — how Mova does on the tests · Money
description: Lesson 14 of the money course of Mova's primary school: 3 of 11 tests right, exam 2 of 4, every question with the options, the student's choice, the right answer and why it chose.
---

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# Receipts, refunds, queues and self-checkout

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**Tests:** 3 of 11 right · **Exam:** 2 of 4 right · **Kind:** plain · **Understood:** 7 of 15 · **Run:** 2026-10-18, commit `f3c23ea72`

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Lesson 14 of the money course of Mova's primary school, as Mova's small model took its tests: it had read this lesson and the ones before it and learned from their exercises. Each test shows the options in the order the student saw them, its choice, the right answer, the score of every option and why it chose. The lesson itself, sentence by sentence with trees and pragmatics: [the lesson in the corpora](https://md.mova.elamur.ai/free/en/corpora/school/money/14-receipts-refunds-queues-and-self-checkout/).

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Every question of this lesson and each of its options parsed by Mova, with trees and pragmatics: [the lesson's questions in the corpora](https://md.mova.elamur.ai/free/en/corpora/questions/money/14-receipts-refunds-queues-and-self-checkout/).

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### Test 1 · wrong ✗ {#t1}

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Josh's dad grumbles "bloody hell, only one till open." 12 people in front, 2 minutes each. How long will they wait?

- **1.** 14 minutes — **← Mova's choice** · no support
- **2.** 24 minutes — **✓ the right answer** · no support
- **3.** 12 minutes — no support
- **4.** 20 minutes — no support

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**Why:** No option found support in what it remembers, so it guessed: it took the first option shown. · [the question and its options parsed, with trees and pragmatics](https://md.mova.elamur.ai/free/en/corpora/questions/money/14-receipts-refunds-queues-and-self-checkout/t1/)

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### Test 2 · wrong ✗ {#t2}

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Self-checkout yells "unexpected item in bagging area!" and Bella cracks up. What's the machine doing?

- **1.** Calling the police straight away for every shopper — no support
- **2.** Taking a photo of you for a prize draw at the end — no support
- **3.** Giving a free item to anyone who scans quickly enough — **← Mova's choice** · score 4
- **4.** Checking the weight of what's put in the bag — **✓ the right answer** · no support

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**Why:** It took the question to ask what is done. It chose option 3 with score 4, the only option with support. Its support: lesson 12, line 5: «"3 for 2" means you get 3 items but pay for only 2.», reached through the same lesson line as the sentence the question matched. What matched: it fills the role the question asks for (+3); the same action «pay» (+2). Against it: a different doer (counts against) (-1). The right option, 4, found no support in what it remembers. · [the question and its options parsed, with trees and pragmatics](https://md.mova.elamur.ai/free/en/corpora/questions/money/14-receipts-refunds-queues-and-self-checkout/t2/)

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### Test 3 · right ✓ {#t3}

<!-- .q -->
Noah to the shop: "I've played it a week and it's boring, gimme my £30." Shop: "It's not faulty, mate." Who's right?

- **1.** The shop: changing your mind isn't a fault — **← Mova's choice** · **✓ the right answer** · score 6
- **2.** Noah: shops must refund anything — score 3
- **3.** Noah: boring counts as faulty — no support
- **4.** Both: he gets £15 back — no support

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**Why:** It took the question to ask which statement is true. It chose option 1 with score 6, against 3 for the next best. Its support: lesson 14, line 8: «Shops do not have to refund you just because you changed your mind, though many will for unused things within a few weeks.», reached through a sentence linked to the one the question matched. What matched: the same action «change» (+3); the same thing acted on «mind» (+3). · [the question and its options parsed, with trees and pragmatics](https://md.mova.elamur.ai/free/en/corpora/questions/money/14-receipts-refunds-queues-and-self-checkout/t3/)

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### Test 4 · right ✓ {#t4}

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Ava's mum ignores the receipt: "nah, never check." What would happen if she never checked?

- **1.** Prices would always be right — no support
- **2.** Mistakes like the extra £1.20 milk would be missed — **← Mova's choice** · **✓ the right answer** · score 0
- **3.** Receipts would stop printing — no support
- **4.** Shops would always give money back anyway — no support

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**Why:** It took the question to ask what happens next. It chose option 2 with score 0, the only option with support. Its support: lesson 5, line 4: «Then came cheques, bank cards and phones: when Mum taps her phone to pay £3 for a coffee, no coins move, but the number in her bank account goes from £60 to £5…», reached through what followed the sentence the question matched. What matched: the same doer «mum» (+4). Against it: a different action (counts against) (-2); a different thing acted on (counts against) (-2). · [the question and its options parsed, with trees and pragmatics](https://md.mova.elamur.ai/free/en/corpora/questions/money/14-receipts-refunds-queues-and-self-checkout/t4/)

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### Test 5 · wrong ✗ {#t5}

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Lily's aunt, a proper Irish aunt, says "grand, sure I gave ye a gift receipt." ("Grand" means fine.) What can Lily do?

- **1.** Nothing, gift receipts are useless — no support
- **2.** Sell the receipt for cash — score 4
- **3.** Swap the jumper for a bigger size — **✓ the right answer** · no support
- **4.** Keep the jumper and get £15 too — **← Mova's choice** · score 8

<!-- .why -->
**Why:** It took the question to ask what is done. It chose option 4 with score 8, against 4 for the next best. Its support: lesson 14, line 1: «A receipt is the paper or email that proves what you bought, when and for how much; Mum kept the receipt for Kian's £30 shoes, so when the sole came off a week…», reached through the remembered sentence the question matched. What matched: it fills the role the question asks for (+6); the same action «keep» (+4). Against it: a different thing acted on (counts against) (-2). The right option, 3, found no support in what it remembers. · [the question and its options parsed, with trees and pragmatics](https://md.mova.elamur.ai/free/en/corpora/questions/money/14-receipts-refunds-queues-and-self-checkout/t5/)

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### Test 6 · wrong ✗ {#t6}

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Lady at the till: "wanna bag? that's 10p." Ruby: "nah, I'll carry it." Over a year, if the family skips 2 bags a week, how much do they save?

- **1.** £20.80 — **← Mova's choice** · no support
- **2.** £10.40 — **✓ the right answer** · no support
- **3.** £1.04 — no support
- **4.** £5.20 — no support

<!-- .why -->
**Why:** No option found support in what it remembers, so it guessed: it took the first option shown. · [the question and its options parsed, with trees and pragmatics](https://md.mova.elamur.ai/free/en/corpora/questions/money/14-receipts-refunds-queues-and-self-checkout/t6/)

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### Test 7 · right ✓ {#t7}

<!-- .q -->
Freddie's mum emails a photo of the broken toy. Why the photo?

- **1.** It's proof the toy arrived broken — **← Mova's choice** · **✓ the right answer** · score 9
- **2.** It makes the refund bigger — no support
- **3.** The shop collects photos of all the toys it sells — no support
- **4.** Photos are needed for any email — no support

<!-- .why -->
**Why:** It took the question to ask which statement is true. It chose option 1 with score 9, the only option with support. Its support: lesson 14, line 16: «Photos are good proof when something arrives broken from an online shop.», reached through the remembered sentence the question matched. What matched: the same thing acted on «good proof» (+4); the same doer «photos» (+3); the same light verb (be, have, do, get, go) (+2). · [the question and its options parsed, with trees and pragmatics](https://md.mova.elamur.ai/free/en/corpora/questions/money/14-receipts-refunds-queues-and-self-checkout/t7/)

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### Test 8 · wrong ✗ {#t8}

<!-- .q -->
Ice-cream man: "card machine's broke, cash only, kid." Leo's mate pays. Next day Leo "forgets". What does that do?

- **1.** Breaks his promise and his mate's trust — **✓ the right answer** · no support
- **2.** Makes his mate owe him — **← Mova's choice** · score 4
- **3.** Makes the ice cream free — score 3
- **4.** Nothing, owing is fine for ever — score 4

<!-- .why -->
**Why:** It took the question to ask what is done. It chose option 2 with score 4, tied with another option at 4 (the first shown, or the one claiming less beyond what it knows, wins). Its support: lesson 14, line 3: «Checking the receipt catches mistakes: Ava spots that they paid for 3 milks at £1.20, which is £3.60, but only got 2, worth £2.40, so the shop owes them £1.20.», reached through the same lesson line as the sentence the question matched. What matched: it fills the role the question asks for (+3); the same action «owe» (+2). Against it: a different doer (counts against) (-1). The right option, 1, found no support in what it remembers. · [the question and its options parsed, with trees and pragmatics](https://md.mova.elamur.ai/free/en/corpora/questions/money/14-receipts-refunds-queues-and-self-checkout/t8/)

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### Test 9 · wrong ✗ {#t9}

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Ellie's mum asks for a price match on a £25 kettle. The other shop sells it for £5 less. What does she pay if they agree?

- **1.** £25 — **← Mova's choice** · no support
- **2.** £20 — **✓ the right answer** · no support
- **3.** £30 — no support
- **4.** £15 — no support

<!-- .why -->
**Why:** No option found support in what it remembers, so it guessed: it took the first option shown. · [the question and its options parsed, with trees and pragmatics](https://md.mova.elamur.ai/free/en/corpora/questions/money/14-receipts-refunds-queues-and-self-checkout/t9/)

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### Test 10 · wrong ✗ {#t10}

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Kian's mum lost the receipt for shoes that fell apart. What's likely?

- **1.** The shop has to pay for a brand-new pair as well — **← Mova's choice** · score 4
- **2.** The shop may refuse, or only offer a swap — **✓ the right answer** · no support
- **3.** The shop must give double the money back as a sorry — score 4
- **4.** She gets the money back faster than with a receipt — no support

<!-- .why -->
**Why:** It took the question to ask which statement is true. It chose option 1 with score 4, tied with another option at 4 (the first shown, or the one claiming less beyond what it knows, wins). Its support: lesson 14, line 1: «A receipt is the paper or email that proves what you bought, when and for how much; Mum kept the receipt for Kian's £30 shoes, so when the sole came off a week…», reached through the same lesson line as the sentence the question matched. What matched: the same action «give» (+2); the same doer «shop» (+2). The right option, 2, found no support in what it remembers. · [the question and its options parsed, with trees and pragmatics](https://md.mova.elamur.ai/free/en/corpora/questions/money/14-receipts-refunds-queues-and-self-checkout/t10/)

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### Test 11 · wrong ✗ {#t11}

<!-- .q -->
Ava's receipt says 3 milks at £1.20 and they got 2. Her bro says "it's only a quid, who cares." What do they get back if they go in?

- **1.** £1.00 — **← Mova's choice** · no support
- **2.** £3.60 — no support
- **3.** £2.40 — no support
- **4.** £1.20 — **✓ the right answer** · no support

<!-- .why -->
**Why:** No option found support in what it remembers, so it guessed: it took the first option shown. · [the question and its options parsed, with trees and pragmatics](https://md.mova.elamur.ai/free/en/corpora/questions/money/14-receipts-refunds-queues-and-self-checkout/t11/)

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### Exam question 1 · formal language · wrong ✗ {#e1}

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Which of the following statements most accurately characterises a receipt?

- **1.** A voucher entitling the bearer to a reduction upon a future purchase — **← Mova's choice** · no support
- **2.** A document evidencing the goods purchased, the date and the sum paid — **✓ the right answer** · no support
- **3.** A token determining a customer's place in a queue — no support
- **4.** A list of articles which a customer intends to acquire — no support

<!-- .why -->
**Why:** No option found support in what it remembers, so it guessed: it took the first option shown. · [the question and its options parsed, with trees and pragmatics](https://md.mova.elamur.ai/free/en/corpora/questions/money/14-receipts-refunds-queues-and-self-checkout/e1/)

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### Exam question 2 · formal language · right ✓ {#e2}

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It is given that milk is priced at one pound twenty pence per carton and that three cartons are charged whereas two are received. Ascertain the sum overcharged.

- **1.** One pound twenty pence — **← Mova's choice** · **✓ the right answer** · no support
- **2.** Three pounds sixty pence — no support
- **3.** Two pounds forty pence — no support
- **4.** Sixty pence — no support

<!-- .why -->
**Why:** No option found support in what it remembers, so it guessed: it took the first option shown. · [the question and its options parsed, with trees and pragmatics](https://md.mova.elamur.ai/free/en/corpora/questions/money/14-receipts-refunds-queues-and-self-checkout/e2/)

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### Exam question 3 · formal language · wrong ✗ {#e3}

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Identify the circumstance in which a retailer is ordinarily obliged to provide a refund, repair or replacement.

- **1.** Where the purchaser has merely altered his opinion — **← Mova's choice** · no support
- **2.** Where the purchaser has mislaid the goods — no support
- **3.** Where the goods supplied are faulty — **✓ the right answer** · no support
- **4.** Where the goods have been consumed in their entirety — no support

<!-- .why -->
**Why:** No option found support in what it remembers, so it guessed: it took the first option shown. · [the question and its options parsed, with trees and pragmatics](https://md.mova.elamur.ai/free/en/corpora/questions/money/14-receipts-refunds-queues-and-self-checkout/e3/)

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### Exam question 4 · formal language · right ✓ {#e4}

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It is given that ten customers are queued and that each is served in two minutes. Determine the duration of the wait for a customer joining at the rear.

- **1.** Twenty minutes — **← Mova's choice** · **✓ the right answer** · no support
- **2.** Ten minutes — no support
- **3.** Twelve minutes — no support
- **4.** Five minutes — no support

<!-- .why -->
**Why:** No option found support in what it remembers, so it guessed: it took the first option shown. · [the question and its options parsed, with trees and pragmatics](https://md.mova.elamur.ai/free/en/corpora/questions/money/14-receipts-refunds-queues-and-self-checkout/e4/)

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<!-- pn -->
- ← previous: [13. Unit prices and sales that are not really sales](https://md.mova.elamur.ai/free/en/school-run/money/13-unit-prices-and-sales-that-are-not-really-sales/)
- next →: [15. Taking without paying: the consequences](https://md.mova.elamur.ai/free/en/school-run/money/15-taking-without-paying-the-consequences/)
- ↑ back to [Money](https://md.mova.elamur.ai/free/en/school-run/money/)